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Partnership to help Pennsylvania Blue better answer the call
Wilkes-Barre, Pa.-based Blue Cross of Northeastern Pennsylvania has announced a partnership with a Massachusetts company to improve its member services call center. The insurer said it selected...
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WellPoint’s Richmond office to lose 50 IT positions
Health insurer WellPoint has announced that it will outsource its internal information technology help-desk functions, cutting about 100 jobs, including 50 in the Richmond area. The cuts will come at...
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CIGNA offers service 24/7 for its health customers
CIGNA has made its telephone customer service operations available 24 hours a day, seven days a week for members of its medical, dental and pharmacy health employee benefits plans. The Bloomfield,...
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Genworth Financial shifting positions in Virginia; 27 to lose jobs
Richmond, Va.-based Genworth Financial notified 85 employees this week that their positions were being eliminated, and the financial services company estimates that 27 of them will not find a job...
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Consumers prefer online enrollment for health care
A recent analysis shows that consumers of all ages choose to enroll in health plans online rather than through a call center. DestinationRx saw a 12% shift from call centers to online enrollment from...
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